Bulfam Meat Suppliers Limited

Terms & Conditions

Last Updated: 8 ^th May 2025

1. Acceptance of Terms

By accessing www.bulfammeatsuppliers.com (the “Website”), you agree to be bound by these Terms. If you disagree with any part, please discontinue use immediately.

2. Service Overview

2.1 We specialize in:

Premium grass-fed beef, lamb, and goat
Quality chicken and poultry
Pet meat & specialty products

2.2 Service Area: Nairobi County and surrounding areas (exact delivery zones available at checkout)

3. Ordering Process

3.1 Orders may be placed:

Via Website
Through our Mobile App
By Phone (+254 718 233 716)

3.2 All orders require:

Complete delivery details
Full payment confirmation

4. Pricing & Payment

4.1 Prices include all taxes (VAT) 4.2 Accepted Payment Methods:

M-Pesa
Credit/Debit Cards
Bank Transfers

4.3 Price changes may occur due to:

Market fluctuations
Seasonal availability

5. Delivery Policy

5.1 Delivery Windows:

Next-day delivery for orders before 3PM
Express delivery (additional fees apply)

5.2 Customer Responsibilities:

Provide accurate delivery instructions
Ensure someone receives perishable items

5.3 Force Majeure: We’re not liable for delays caused by:

Traffic disruptions
Weather events
Government actions

6. Quality Guarantee

6.1 Freshness Standards:

Chilled meats: 0-4°C upon delivery
Frozen products: ≤ -18°C

6.2 Complaint Resolution:

Report quality issues within 24 hours
Include photos of concern
Options: Replacement or Refund

7. Cancellations & Refunds

7.1 Order Cancellation:

Allowed until 12 hours pre-delivery
50% fee for late cancellations

7.2 Refund Processing:

5-7 business days for card payments
Instant reversal for M-Pesa

8. Data Protection

8.1 We collect only necessary data for:

Order fulfillment
Regulatory compliance (e.g., meat traceability)

8.2 Strict no-sharing policy with third parties except:

Delivery partners (minimal data)
Legal requirements

9. Intellectual Property

All website content (including meat preparation guides and recipes) remains our exclusive property. Unauthorized commercial use is prohibited.

10. Liability Limitations

Maximum liability = Order value. We’re not responsible for:

Improper storage after delivery
Allergic reactions (products may contain natural byproducts)

11. Governing Law

Disputes will be resolved under Kenyan law at Nairobi courts.

12. Amendments

We may update these Terms periodically. Continued use constitutes acceptance.

Contact Us

📞 +254 718 233 716
📧 info@bulfammeatsuppliers.com
📍 Shauri Moyo, Off Jogoo Road, Nairobi